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Shipping & Returns
All orders are shipped by our team directly from our main warehouses in Japan and Hong Kong.
Shipping costs are determined by the logistics time of each country. Simply add products to your cart and use the shipping calculator to see shipping costs.
For international orders (outside the U.S.), we do not prepay customs fees or import taxes, so you may need to pay these when your package arrives, depending on your country /region processing.
We want you to be 100% satisfied with your ZUIHANG purchase. Items may be returned or exchanged within 30 days of delivery.
Read more about shipping and returns here.
Care Instructions
Terms & Conditions
We’re sorry to hear that you are experiencing warranty issues! We are happy to assist you with any problems you encounter while using our products. Photos are required for all product issues/warranty claims.
12-Month International Warranty – We’ve got you covered
Every ZUIHANG case purchase comes with a one-year warranty. ZUIHANG is pleased to provide one (1) free replacement for each product purchased within 2 years of purchase. This warranty is valid regardless of the cause of the damage or problem. We just ask that you pay for shipping! Replacement orders must be placed within 7 days of receipt of the discount code.
Read more here
FAQ
How to confirm whether the product is in stock?
You can check the inventory status on the product page. "In stock" is not displayed by default, so you can buy it immediately. If "Out of stock" is displayed, you can choose to subscribe to notifications and you will be notified immediately when the product is restocked.
Does the product come with warranty service?
Yes, all products enjoy standard warranty service. Please refer to the warranty description of each product for the specific warranty period and scope. If you encounter quality problems, you can enjoy warranty service with proof of purchase.
Can I return or exchange goods?
Yes, if you are not satisfied with the product or it is defective, we provide a 7-day no-reason return and exchange service. The product must be brand new and fully packaged. Please refer to our return policy page for specific return and exchange policies.
What payment methods are available?
We support a variety of payment methods, including credit card, PayPal, bank transfer and online payment systems. Specific payment methods can be viewed on the checkout page.
How long does it take for delivery?
Delivery time depends on the area. Under normal circumstances, orders will be processed and shipped within 1-3 working days after payment confirmation. You can check the specific logistics information on the order page.
How to track my order?
After your order ships, you will receive a text message or email containing the tracking number. You can use this tracking number to check the status of your order on the logistics company's website, or log in to check the order details on our website.
If there is a problem with the product, how should I contact customer service?
If you have any problems or questions about the product, you can contact us through our customer service hotline, email or online customer service, and we will provide you with assistance as soon as possible.
Any other questions?
Our top priority is customer satisfaction, and we strive to provide high-quality products and a smooth shopping experience. If you have more questions, Read more here
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