Privacy Policy

1. Information about collection of personal data

1.1 Personal data

Below, we tell you about the processing of personal data when using our website. Personal data is any data relating to you personally, such as name, address, email address, user behavior. In this way, we would like to inform you about our processing procedures while complying with our legal obligations, in particular those under the EU General Data Protection Regulation (GDPR).

1.2 Data controller

Data Controller According to Art. 4 (7) GDPR is [please enter company name, address, email].

2. Processing of personal data when visiting our website

When using this website for informational purposes, i.e. simply viewing the website without registering or requiring you to provide us with any other information, we process the personal data that your browser transmits to our servers. The data described below are technically necessary for us to present our website to you and to ensure its stability and security, and must therefore be processed by us. The legal basis is Art. GDPR 6 (1) f:

1. IP address

(B) Date and time of request

(D) Amount of data transferred in each case

(E) Browser

3. More features and offers from our website

3.1 Overview of various offers

In addition to using our website purely for information purposes, we offer various services of interest to you (e.g. registering an account, purchasing goods) and we use other features to promote sales (e.g. payment method selection) and to analyze or market us offers, which are detailed in Sections 4 and 5 below. For this purpose, you usually have to provide further personal data and/or we process these further data for the purpose of performing the corresponding service. The above data processing principles apply to all data processing purposes described here.

3.2 Use of external service providers

In some cases we use external service providers to process your data (e.g. payment service providers, shipping companies, for more information about these please see Sections 5 and 6 below). These service providers are carefully selected by us, subject to our instructions, and monitored regularly.

3.3 Further involvement of third parties

In addition, if we work with partners to provide services involving participation in promotions, competitions, conclusion of contracts or similar services, we may pass your personal data to third parties not mentioned in this privacy policy. Depending on the service, your data may also be collected at the partner's sole responsibility. You will receive more detailed information when you provide your data or in the description of the corresponding offer.

3.4 Third parties outside the European Economic Area

If our service providers or partners are located in countries outside the European Economic Area (EEA), we will inform you of the consequences of this in the offer description.

4. Processing of personal data when you contact us or register an account with us

When you contact us by email or contact form, the data you provide (your email address, name and telephone number, if applicable) will be stored by us in order to answer your questions. When you register a customer account with us, we only collect information that you voluntarily share with us. This data may include, for example:

(A) Your first and last name (as appropriate) may also be your title or username

(B) Login data: your email address and a password of your own choosing

(D) Any further information you may share with us about yourself and your interests

5. Processing of personal data when you shop with us

5.1 Shopping information

If you order something from our online store, we collect your shopping data. Depending on the purchase type and processing status, shopping data may include the following information:

(A) Detailed information of purchased goods (name, price, model, etc.)

(B) Order number

(D) Delivery and payment status, such as "Completed" or "Sent"

(E) Purchase-related messages and communications (such as complaints and customer service messages)

(F) Return status, such as "in progress"

(G) Involved service provider information (such as the number of packages shipped)

5.2 Payment details

We offer you a variety of payment methods - especially [Credit Card], [PayPal]. We collect the payment details you share to execute payments. We receive further payment details from external payment service providers and credit institutions that we work with to execute payments and conduct credit checks. We only forward the information necessary to process payments to our payment service providers.

Payment details include:

(A) Billing address

(B) Preferred Payment Method

(D) Credit card details

Payment details also include other information directly related to payment processing and credit checks. This applies, for example, to information used by external payment service providers to identify you, such as your PayPal ID when you pay with PayPal.

5.3 Transmission of outstanding debt data to collection service providers

If an outstanding invoice remains unsettled after multiple reminders, we may transfer the data required by the commissioned collection service provider to the collection service provider for the purpose of debt collection. Alternatively, we can sell the debt to a collection service provider who is then able to file a claim in their own name. Our agencies responsible for debt collection services are as follows [Please fill in the information of the debt collection service provider you cooperate with, if not, please delete this paragraph]

Legal basis: The legal basis for the transfer of data within the framework of the trust collection service is Article 6 (1) b GDPR; the data is transferred within the framework of the sale of debt in accordance with Article 6 (1) f GDPR.

6. Cookie

6.1 General information about cookies

We may use cookies, tags, web pixels and similar technologies to automatically collect information on our Services. Cookies or tags are pieces of code that allow our technology partners to collect information that generally does not directly identify you. Where required by law, we will obtain your consent before using cookies or other tracking technologies. The information in this section describes our use of cookies and your ability to control the use of cookies for advertising-related purposes. As explained below, we do not use cookies or similar tracking technologies to process your personal data unless they are strictly necessary cookies or you have opted in (i.e. consented) by using the cookie banner or consent manager on our website. You can withdraw your consent or update your preferences at any time by clicking on the "Manage Cookies" link in the footer of the website.

6.2 Cookie。

Cookies are small Web files that a site or its provider transfers to your device's hard drive through your Web browser that enables the site's or provider's systems to recognize your browser and remember certain information.

Generally speaking, we use first-party and third-party cookies for the following purposes: to enable our services to function properly; to provide a safe browsing experience while you are using our services; to collect passive information about your use of our services; to measure how you use our services; Interact with our marketing campaigns; help us improve our services; and remember your preferences for your convenience.

We use the following types of cookies on our services:

Strictly necessary cookies. These cookies are essential as they enable you to use our services. For example, strictly necessary cookies allow you to access secure areas of our Services. Without these cookies, some services cannot be provided. These cookies do not collect information about you for marketing purposes. These cookies are essential for the proper functioning of our services and cannot be disabled.

Functional Cookies. We use functionality cookies to remember your choices so that we can tailor our services to provide you with enhanced functionality and personalized content. For example, these cookies can be used to remember your name or preferences for our services. We do not use functional cookies to target you with online marketing. While it is possible to disable these cookies, this may result in reduced functionality while you are using our Services.

Performance or analytical cookies. These cookies collect passive information about how you use our Services, including the pages you visit and the links you click. We use the information collected by such cookies to improve and optimize our services. We do not use these cookies to target you with online marketing. You can disable these cookies as described below.

Advertising or targeting cookies. These cookies are used to make advertising messages more relevant to you. They perform functions such as preventing the same ad from continually reappearing, ensuring that ads are displayed correctly to advertisers and, in some cases, selecting ads based on your interests. Our third party advertising partners may use these cookies to build a profile of your interests and serve relevant advertising on other websites. You can disable these cookies as described below.

6.3 Your choices

You can manage browser cookies through your browser settings. The "Help" feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how to block cookies, and when cookies expire. If you block all cookies on your browser, neither we nor the third party will transfer cookies to your browser. However, if you do this, you may need to manually adjust some preferences each time you visit the site, and some features and services may not be available.

6.4 Web Pixels.

To understand how our marketing campaigns or other goals of the Service are performing, we sometimes use conversion pixels, which trigger a small line of code to tell us when you clicked a specific button or arrived at a specific page (such as a thank you page). You complete the process of subscribing to one of our services or fill out one of our forms). We also use web pixels to analyze usage patterns of our Services. The use of pixels allows us to record that a specific device, browser or application has visited a specific web page.

6.5 Analysis.

We may use third-party service providers to monitor and analyze the use of our Services. Currently, we use Google Analytics. Google Analytics is a web analytics service used to track and report website traffic. For more information about Google’s privacy practices, please visit the Google Privacy & Terms webpage: https://policies.google.com/privacy?hl=en . The Google Analytics Opt-out Browser Add-on enables visitors to prevent their data from being collected and used by Google Analytics at https://tools.google.com/dlpage/gaoptout .

6.6 Behavioral Remarketing [Please keep this paragraph if you use Google Ads, Bing Ads, FB Ads. ]

We also use remarketing services to advertise to you on third-party websites after you visit our Services. To do this, visitors are grouped based on certain actions on our services, such as visit duration. This allows us to understand your preferences and show you personalized advertising, even if you are currently browsing another website that is part of the Google advertising network.

We use the following tools and services to achieve these purposes:

Google Ads remarketing service is provided by Google. You can opt out by visiting the Google Ads settings page: https://www.google.com/settings/ads .

If Google Ads is intended to collect personal data, the data controller will be Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland.

Bing Ads is a service operated by Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland. Please read Microsoft's Privacy Statement to learn more about how Microsoft handles your information https://privacy.microsoft.com/en-US/ . When you visit our site through an ad on Bing Ads, a cookie is set on your computer. In addition, our website has integrated event tracking tags. This code, combined with cookies, stores data about website usage, such as: the length of time spent on the website, the areas visited and the advertising used to reach the website. In addition, Microsoft may track your usage patterns across multiple electronic devices through so-called cross-device tracking. The information collected will be transferred to Microsoft servers located in the United States. If Bing Ads is intended to collect personal data, the cookie banner on our Services will provide you with the opportunity to consent to Bing Ads.

Facebook ads. Through Facebook Business Tools we may show you interest-based ads when you use Facebook. To modify your preferences or turn off personalization of ads served by Facebook, you can visit Facebook's "Ads Preferences" in addition to the "Your Choices" section below. We do not share any of your personal information with Facebook. We may also show ads to audiences with similar characteristics to you. For this purpose, lists of email addresses are irreversibly encrypted by hashing and uploaded or transmitted from our website, Facebook matches the hashed data with its own users, generates lookalike audiences and deletes the uploaded list. We do not have access to the identity of anyone in a "lookalike" audience unless they choose to click on one of our ads.

6.7 Other Tracking Technologies.

We may also use tracking technologies to collect "clickstream" data, such as the domain name of the service that provides you with Internet access, your device type, the IP address used to connect your computer to the Internet, your browser type, and version, operating system and platform, average time spent on our website, pages viewed, content searched for, access times and other relevant statistics, and to assign unique credentials to the device or other credentials you use to access the website for the same purposes identifier.

Pages on our website may also use Java scripts, which are snippets of code embedded in various parts of the website and applications that facilitate various actions, including speeding up the refresh of certain features or monitoring the usage of various online components; Entity tags , which is an HTTP code mechanism that allows parts of the website to be stored or "cached" in the browser to improve website performance; HTML5 local storage, which allows the website data to be stored or "cached" in the browser, To store and retrieve data in HTML5 pages when the website is revisited.

6.8 Do Not Track.

Certain Internet browsers (such as Internet Explorer, Firefox, and Safari) have the capability to transmit "Do Not Track" or "DNT" signals. Since a unified standard for "DNT" signals has not yet been adopted, our website does not currently process or respond to "DNT" signals.

6.9 Location Information.

You can adjust your device's settings to deny access to certain websites or mobile applications by (a) disabling location services in your device settings; (b) changing related preferences and permissions in your mobile device or browser settings Location information permissions

7. Transfer of data to third parties

7.1 Transfer only where permitted by law

We only forward your data if this is permitted by German or European law. We work particularly closely with certain service providers, for example in the field of customer service (e.g. hotline service providers), technical service providers (e.g. running computer centres) or logistics companies (e.g. postal companies), e.g. [please enter name below] with The logistics company you cooperate with]). These service providers can usually only process your data on our behalf under special conditions. When we use them to process orders, the service providers only have access to your data to the extent and for the time necessary to provide the relevant services. If you shop with one of our partners, we will forward certain shopping data about you to that partner (such as your name and shipping address) so that the partner can send you the ordered goods.

7.2 Group Company [If the merchant is not a group company, this paragraph may be deleted]

Many systems and technologies are shared within the [please enter group name] group. Therefore, companies in the [please fill in group name] group that require access to your data to fulfill our contractual and legal obligations, or to perform their respective functions within the [please fill in group name] group, will be granted this access.

7.3 Technical service provider

We work with technology service providers to be able to provide our services. These service providers include, for example [SHOPLINE, please fill in the cooperative technical service provider, if not, please delete this paragraph]. If they process your data outside the EU, this may mean that your data is transferred to a country with lower data protection standards than the EU. In this case, we will ensure that the relevant service provider guarantees an equivalent level of data protection through contract or other means.

7.4 Payment service providers and credit institutions

We offer different payment methods such as advance payment, credit card payment, PayPal payment and invoice payment. For this purpose, payment data may be transmitted to payment service providers with whom we cooperate. You can find further details about the processing of personal data by the payment service provider in the payment service provider's privacy policy:

(A) [Please fill in the cooperative payment service provider and attach its privacy policy link]

Our service provider for credit checks is [please enter the name of the credit reporting agency we work with, if not please delete this paragraph. ] Its privacy policy can be found here [Link to credit reporting agency privacy policy, if not available, this paragraph will be removed].

7.5 Shipping Company

(A) We work with external shipping companies (e.g. [please enter your partnered logistics service provider and include a link to their privacy policy]) to deliver orders. These shipping companies receive the following data to fulfill the relevant orders:

(ii) Your name

(D) Your postal code, if applicable (if you wish your order to be delivered to a DHL packing station)]

(E) Your email address, if applicable (if the shipping company wishes to notify you of provisional delivery dates by email)

7.6 Authorities and other third parties

If we are obliged to comply with an official or court decision, or for prosecution purposes, we will, if necessary, forward your data to prosecutorial authorities or other third parties.

8. Data retention and deletion

We will store your personal data for as long as necessary for the purposes specified in this privacy statement, and in particular for the fulfillment of our contractual and legal obligations. We may also store your personal data for other purposes if or for as long as we are legally permitted to store it for a specific purpose, including the defense of legal claims.

If you close your customer account, we will delete all data we store about you. If complete deletion of your data is not possible or necessary for legal reasons, the relevant data will be blocked from further processing. If data is blocked, technical and organizational measures will be used to ensure that only a limited number of employees have access to the relevant data, as necessary and only for specific purposes (for example, in the case of tax audits). For example, in the following case:

(A) Your order and payment details and possibly other details are generally subject to various legal retention obligations, such as those in the Handelsgesetzbuch (HGB - Commercial Code) and the Abgabenordnung (AO - Tax Code). We are required by law to retain this data for tax and financial audit purposes for up to ten years. Only then can we finally delete the relevant data.

(B) Even if your data is not subject to any legal retention obligations, we may not delete it immediately but perform preliminary blocking where permitted by law. This applies in particular where we may require the relevant data for further contractual processing or prosecution or legal defense (e.g. in the event of a complaint). The decisive criterion for the duration of a blockade is the statutory limitation period. After the relevant validity period expires, the relevant data will eventually be deleted.

Deletion may be waived where permitted by law if the data are anonymized or pseudonymized and the deletion would preclude or seriously impede processing for scientific research or statistical purposes.

9. How is my personal data protected?

We use technical and organizational measures to protect our systems. Regarding your order and customer login, we use SSL encryption (Secure Socket Layer) to securely transmit your personal data.

10. Your rights

10.1 Your rights against us as data controller

As a data controller, you have the following rights with respect to personal data relating to you:

(A) Right to Information,

(B) RIGHT TO CORRECTION OR DELETION,

(D) the right to object to processing,

(E) Right to Data Portability.

(F) Right to withdraw consent (if consent is the basis for data processing).

10.2 Information requests

To ensure that your data is not disclosed to third parties during the request for information, please include sufficient proof of identity with your request.

10.3 Withdrawal of consent.

If you have consented to the processing of your data, you may withdraw that consent at any time. Such revocation will affect the consent to the processing of your personal data after you expressed it to us. The consent for the processing of your data remains unaffected until you revoke it.

10.4 Objection to processing based on balancing of interests

(A) If we process your personal data on balancing interests, you can object to that processing. This is the case if processing is not required, in particular for the performance of a contract with you, which we explain in each case in the functional description below. When making such an objection, we ask you to explain the reasons why we should not process your personal data in the way we are. If you object, we will review the situation and either stop or adjust the processing or demonstrate to you our compelling legitimate grounds for continuing processing.

(B) Of course, you can object at any time to the processing of your personal data for advertising and data analysis purposes. The best way to raise an advertising objection is to contact us using the contact information provided above.

You also have the right to complain to a data protection supervisory authority about our processing of your personal data. The authority of the supervisory authority depends on the location of the data controller. However, you may contact any data protection authority in any member state of the European Union, in particular the one in your place of residence, which will forward your complaint to the competent authority.

11. Changes to this Privacy Policy

Further improvements to our website or changes in legal or regulatory requirements may require changes to this privacy statement. Therefore, we encourage you to re-read this privacy statement from time to time.

12. Data Protection Officer

You can contact our Data Protection Officer at [please enter data protection email] or our mailing address [please enter company name, address, email] and add "data protection officer".

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Privacy Policy